Cancellation & Refund Policy
1. Standard Flexible Cancellation Policy
Guests booking flexible rates may cancel their reservation without any fee up to 48 hours prior to the official check-in date (14:00 hrs local hotel time). In such cases, 100% of any advance payment collected will be refunded to the original payment source.
2. Late Cancellation Window
Cancellations made within 48 hours of scheduled check-in time are subject to a late cancellation charge equivalent to 50% of the booking amount or 1 night room charge, whichever is applicable per property rate terms.
3. Refund Processing Timeline
Approved refunds are processed through our Razorpay banking gateway and typically reflect in the guest's bank account or credit card within 5 to 7 business days, depending on issuing bank settlement cycles.
4. No-Show Policy
If a guest fails to check in on the reserved arrival date without prior written or phone notification to the front desk, the reservation will be marked as No-Show and any holding deposit will be forfeited.